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Information that the team analyses and uses to make decisions or to show how the product is performing.

Delivery manager

The delivery manager leads the team on agile and lean practices. They use agile and lean techniques to help the team keep learning and focus on delivering value towards the product vision.

Delivery metrics

Product or service outcome goals that allow teams to reflect on progress and make data-driven decisions for future actions.

Agile delivery metrics always focus on outcome not output.

Delivery plan

A delivery plan details the work the team is just about to do. It is different to a project roadmap.

Design crits

Sessions to help designers and content designers to review what they are working on. Team members share ideas early in the process so that they can use the team’s feedback to improve it before showing it to users.

Design thinking

Design thinking provides a solution-based approach to problems. It’s a way of thinking and working as well as a collection of hands-on methods.

In design thinking teams aim to understand the user, challenge assumptions, and define problems. By working in this way they find solutions quickly and can change direction if they need to.


The first stage of a project when the team works together to understand the problem they are trying to solve. Teams define user groups, think about any obstacles they might face, do some rough costings and sometimes do initial user research.

The team decides whether the benefits of fixing the problem outweigh any costs and risks.

The Discovery is the first stage of a project and comes before Alpha.

Dot voting

A quick, democratic way to prioritise and refine lots of ideas using dots.

Double diamond

The Double Diamond design model was launched by the Design Council in 2004. The model includes 4 phases of product and service development. It helps teams to make sure they understand the problems they are working on, use evidence to make decisions and test early versions of solutions in the user’s environment.


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